If you have questions about your loan with Genesee Regional Bank and would like to speak to someone, please call us at (866) 224-5039. Our Homeowner Care team members are available Monday – Friday 8:00 am – 9:00 pm ET and Saturday 8:00 am – 12:00 pm ET and our Ally department is available Monday – Friday 8:00 am – 9:00 pm ET.