Frequently Asked Questions (FAQs)
If you have questions about your loan with Genesee Regional Bank and would like to speak to someone, please call us at (866) 224-5039. Our Homeowner Care team members are available Monday – Friday 8:00 am – 9:00 pm ET and Saturday 8:00 am – 12:00 pm ET and our Ally department is available Monday – Friday 8:00 am – 9:00 pm ET.
Standard Servicing Fee Schedule
Accessibility & Language Access
Requesting Written Material
How do I request a Verification of Mortgage (VOM)?
You can request a Verification of Mortgage (VOM) on the homeowner website, third party portal, or by phone.
Homeowner Website: The easiest and fastest way to request a Verification of Mortgage is through our homeowner website. Under the `Loan Information` section you will find the Verification of Mortgage option that will take you to our Verification of Mortgage form. Simply fill in the information on the form, and we will send you your Verification of Mortgage.
Third-Party Requests: Submit your request electronically via our Third-Party portal.
Phone: 866-224-5039
News Flash: The VOM request will be emailed or mailed within approximately 48 business hours of receipt of your request.